Booking terms & conditions

These Booking Terms & Conditions apply to any tours booked with Asia Backroads Travel. Please read these Terms and Conditions carefully as by booking any tour with us, you acknowledge that you have read and understood these Terms and Conditions and you accept and agree to be bound by these Terms and Conditions. If you have confirmed a booking on any tours with more than one client named and booked on such a booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all clients named in the booking (including minors and those with a disability) and therefore all clients in that group indicate their acceptance and agreement to these Terms and Conditions. The client who confirmed the booking is considered to be the selected contact person for all other clients named in that booking.

Terms and conditions for bookings, payment of deposit and final payment are agreed with Asia Backroads. All bookings are binding.

In the case of online purchases, the booking is binding once the tour has been confirmed and paid for.

For payments, the customer will be directed to a third-party, secure on-line payment site. Please note that the payment amount will only be reserved, and not processed, until we have sent our booking confirmation e-mail to you. If we are not able to confirm the chosen tour/start date, the deposit amount will be released accordingly. In this case we will suggest an alternative start date or an alternative trip (depending on the selected tour).

Deposits are non-refundable once we have confirmed the booking.

All bookings, changes, alternations and cancellations must be made in writing and sent electronically via email.

All rates are quoted per person and include taxes and VAT. Asia Backroads Travel reserves the right to alter itineraries and accommodation in the event of circumstances beyond our control.

In case of changes of official taxation or VAT, prices will be changed accordingly.

All payments must be made by online invoicing at the Asia Backroads office or via online payment (credit card required) prior to your tour or by Bank Transfer. If the full payment or deposit is not made, your tour may not proceed. We apologize for the inconvenience.

The customer may change the itinerary after the final payments have been made up to 15 days before tour start (certain tours/products may have other limits/terms). There may be a fee for changes to a new tour/product or major changes to the reserved itinerary. If the tour/product includes non-refundable items, additional costs will apply accordingly.

If you choose to cancel your tour with us due to unforeseen circumstances, both parties will have to agree with the following cancellation policies:

• If cancellation is made more than 30 days before the date of departure, we will refund 75% of your deposit
• If cancellation is made less than 15 days before the date of departure, we will refund 50% of your deposit.
• If cancellation is made less than 1 week before the date of departure, you will not be entitled to a refund
• Turning up late at the start of your tour for whatever reason is considered a late cancellation. You will not be entitled to a refund.
• No refund will be made should you voluntarily leave the tour early for any reason.

If the tour cancel by us Asia Backroads Travel, a full refund will be made to you as soon as possible.

We ask for personal information in the booking request section. This information is necessary to ensure that we are able to make and confirm your booking. This information will not be used for any other purposes, and will not be shared with any other outside parties except for necessary information given to the parties involved in your booking (hotels etc.).

The personal information will not be sold or shared, and your e-mail address will not be forwarded to outside parties.

All travelers who sign up for our tours must have travel insurance that fully covers medical expenses, medical repatriation, personal liability, and injury. Please acknowledge that you possess you own travel insurance box when filling up our booking form.

If you sign up for our tour without adequate insurance, you may be refused your right of refund or may not be able to join our tour. All travelers are solely responsible for their own travel insurance and should ensure that they are fully covered during the entire duration of the tour. Your tour guide may ask for a copy of your valid travel insurance prior to beginning your tour. This ensures the protection of both you and us. 

Due to the physical nature of our trips, it is extremely important that you are of good physical health and therefore able to fully participate in group tour. Prior to the start of your tour and at every trip stop during your tour, every traveller is required to provide details of any pre-existing medical conditions or to inform the tour guide if he/she feels unwell. Disclosure of this information is extremely important so as to ensure that we can act effectively in the case of an emergency.